Business Communication Notes, Quizzes & Revision

Communication is the process of passing information from one person to another.

Communication in business involves sharing information between people within and outside a business.

Importance of communication in business

• It helps in decision making

Good communication provides all the necessary information that helps to make quality decisions

• It enhances public relationships

Good communication enables the business to create a good image for the public

• It improves customer services

Communication enables the business to create good image for the public

• It helps give instructions

Effective communication helps business to get work done by issuing procedures and orders

• It enhances good relationship between business owners and employees

Effective communications ensure business owners and employees have a good working relationship

• It promotes business innovation

Sharing information stimulates creativity and innovation among the employees

• It increase productivity

Good communication, motivates workers which increases productivity

Use of ICT tools in business communication

• Technology has changed and improved how information is exchanged, shared in a business environment.
• ICT is defined as a set of digital technological resources used to create, store, share and exchange information.   
  

ICT tools used in business communication 

1. computers
2. laptops
3. printers
4. scanner
5. software programs
6. Smartphone

• These tools can be connected to the internet to improve communication in a business environment
• The internet allows information through electronic mails, online meetings, social media platforms, video and web conferencing, websites.
• Computers, phones and smart televisions can be connected to the internet to enable communication the business environment.